Lead Product Designer ‍@ Xero

May 2023 – June 2024

Oct 2020 – Jul 2021

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• Facilitated cross-functional team workshops across 10 teams to reduce silos and foster co-designing efforts, creating a more cohesive user experience.
• Translated research insights into actionable practices through a comprehensive design pattern guidebook, including components, journeys, and reusable elements to support product teams in addressing similar problem areas.
• Guided and mentored designers from graduate to senior levels through one-on-one sessions and actionable feedback, fostering professional growth.
• Collaborated closely with developers and product owners to design phased solutions while navigating technical constraints.
• Contributed to product strategy and roadmaps by identifying opportunities and leveraging research data to prioritize future iterations.
• Presented and communicated design processes and outcomes to Boards and senior leadership teams.
• Contributed in an R&D working group exploring hyper-personalization using AI and machine learning.

Product Design Manager ‍@ Xero

Jul 2021 – May 2023

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• Managed and led a team of 7 designers across Australia and New Zealand, including 5 direct reports.
• Oversaw key product areas, including the main dashboard, global notifications, and navigation experiences, impacting 4.2 million customers.
• Partnered with Product and Engineering leadership to align on business objectives, constraints, and timelines, ensuring high-quality, timely outputs.
• Coached and mentored team members, supporting their career aspirations and prioritizing their well-being.
• Identified and addressed capacity and capability gaps within the design team, hiring when necessary to meet evolving needs.
• Contributed to the design leadership team by introducing tools, techniques, and ideas to elevate design practices and culture.
• Facilitated design sprints with cross-functional stakeholders to align on business and customer challenges and navigate constraints.

Product Designer ‍@ Xero

Jul 2019 – Oct 2020

UX/UI Designer ‍@ Carter Digital

May 2017 – April 2019

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• Drive and facilitate discovery workshops and on-the-field user research to understand the heart of the problem the team is solving
• Unpack gnarly business logic into useful, frictionless experiences
• Delivered end-to-end design solutions, from information architecture and wireframes to prototypes and UI designs.
• Conducted user testing to derive actionable insights and refine products.
• Facilitated internal and client-facing workshops to align on objectives and solutions.
• Collaborated with creatives and developers to transform sketches into functional products.
• Worked on both Agile and Waterfall projects, ensuring product-ready assets and supporting development teams throughout.

UX/ UI Designer ‍@ Sushmobile

June 2015 – March 2017

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• Designed UX/UI solutions for native iOS and Android apps across industries such as healthcare, construction, banking, and lifestyle.
• Presented research findings, conceptual ideas, and design rationales to clients and stakeholders.
• Facilitated discovery workshops to gather business and user insights.
• Created detailed user journeys, site maps, wireframes, and interactive prototypes.
• Collaborated with Business Analysts, Developers, Testers, and Project Managers throughout the project lifecycle, from discovery to deployment.